SPRING MILLS — Since being implemented on the first day of school, the virtual technology support desk offered by Berkeley County Schools has been a big help in assisting families and students troubleshoot problems that come their way.
Headed by Assistant Director of Instructional Technology Sharon Dove, the program has met the needs for everyone from Brick and Click students to parents themselves.
Math Specialist Anne Laskey and Secondary Instructional specialist Maranda Ralph presented the success thus far of the ever-evolving program to the Berkeley County Board of Education during Monday night’s meeting on behalf of Dove, who couldn’t attend.
“(Dove) works with Berkeley County teachers with our Brick and Click students and the parents with their technology questions,” Laskey said. “To date, she has had over 460 responses and requests for support. This help desk works just like the virtual tutoring with a form, with phone calls, with a shared spreadsheet.”
Laskey and Ralph, who spearheaded the new virtual tutoring program, modeled their program after Dove’s because of the success it’s seen. Laskey said they even followed her schedule, a Monday through Thursday 5 p.m.-7 p.m. availability, to help lessen any confusion on behalf of families.
The program offers three areas of help to choose from: Schoology, student-device concerns and other. Ralph explained that Schoology issues mainly revolved around not yet understanding how to fully navigate the program, while student-device issues can range from Wi-Fi and hot spot issues to things going on with the device itself. As of now, the other section has mainly revolved around password issues and online textbook support.
A form to fill out to receive help from the tech help desk can be found on the Berkeley County Schools website.